| Address: | Level 3, 595 Collins Street Melbourne VIC 3000 |
| Phone: | 1800 062 058 |
| Fax: | 1800 630 614 |
| Email: |
tio@tio. |
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Telecommunications Industry Ombudsman
Provides free dispute resolution for telecommunication complaints
The Telecommunications Industry Ombudsman (TIO) is a non-profit organisation independent of government and telecommunications industry. The TIO provides free resolution services to small business and residential consumers in Australia with unresolved complaints about their telecommunications services. All telecommunications service providers are required to join the TIO Scheme.
The structure of the TIO is designed to ensure its independence. The TIO is governed by a council and a Board of Directors, it is managed by an independent Ombudsman appointed by the Board and council. The Board has corporate governance responsibilities including financial management of the scheme, ensuring compliance with the Memorandum, Articles of Association and the Constitution. With the exception of the independent director, who is appointed by the Board itself, directors are appointed by the TIO membership.
History:The Telecommunication Industry Ombudsman was established in 1993 under a federal Act of Parliament.
| Ownership: | Member-based |
| Market: | Australia-wide |
| Categories: |
Regulation & Support > Regulatory & Advisory Bodies - All Media |
Last updated by Kathleen McLellan (2011-10-29)